Delivery Policy

We understand that shipping and returns are important to our customers. Below you will find detailed information on our shipping and returns policies to ensure a transparent and hassle-free experience when shopping with us.

• Domestic Shipping: We offer shipping to various regions, including the West Bank, Jerusalem, and Israel. Shipping fees vary based on location and will be calculated at checkout.
• Processing Time: Orders are processed within 24 hours. Shipping occurs on business days only.
• Delivery Time: Delivery typically takes 1-2 business days after dispatch. We’ll provide tracking information so you can monitor your order’s progress.

• Return Window: You may return most new, unopened items within a specified number of days from the delivery date.
• Eligibility: To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging.
• Non-Returnable Items: Some goods are exempt from being returned, including perishable goods, custom products, and personal care items.
• Return Process: To initiate a return, please contact us with your order details. We will guide you through the steps to return the items.
• Refunds: Once your return is received and inspected, we will send you a notification of receipt. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
• Late or Missing Refunds: If you haven’t received a refund yet, check your bank account again and contact your credit card company. It may take some time before your refund is posted.
• Exchanges: We replace items if they are defective or damaged. If you need to exchange an item, please contact us.

• You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (e.g., defective or incorrect item).
• Consider using a trackable shipping service or purchasing shipping insurance for items of significant value.

• If you have any questions regarding our shipping and returns policy, please reach out to our customer service team for assistance.